Application of Queuing Theory in a University Clinic

Abstract

Institutions such as banks, airlines, hospitals and telecommunication industries employ queuing theory to help in assisting the capacity levels needed to experience demand in a more optimized way for service improvement. In this article, we studied and employed the queuing theory activities of the Federal University Gusau Health Services Clinic. The distributions of patients’ arrival and service times were identified. The system was treated as a single, time-independent arrival with multiple service points. Based on the data obtained on the arrival and service processes, appropriate distributions were fitted and tested using the Chi-squared goodness of fit-test.